Execute / Cancel Pending Orders

To put it succintly, ANY ORDER that has a Pending Action against it, waiting to be Executed, is a Pending Order. For instance if you place an Order, but do not pay for it online. The Order will remain as a Pending Order, until you or we, Execute it, or Cancel it. Similarily, suppose you Request an extension of 1 year for one of your Domain Names. This Order will appear as a Pending Order. All Pending Orders maybe executed or cancelled by you, or us, depending on various parameters discussed below.

Attributes of a Pending Order:

1. A Pending Order is an Order that has some Pending Action against it. This Action could be anything from the Initial Registration, to a Request for Renewal etc

2. A Pending Order has a Cost associated with it. The Cost is associated with the Pending Order at the time you place an Order. For instance if you request for the Renewal of a Domain Name by 1 year, the Cost of that Request will be stored alongwith the Order.

Cancelling a Pending Order
A Pending Order maybe cancelled by you, or us Directly. The Cancellation must however be done BEFORE it is Executed. A Pending Order cannot be cancelled once it is executed. You can Cancel a Pending Order using any of the following ways

1. In the List of Pending Orders, select the Pending Order by ticking the checkbox next to it

2. Click on the Cancel button in the Toolbar of the List View

OR

1. In the List of Pending Orders, click on the Order

2. Click on the Cancel button in the Order Detailed View

In the first approach above you can select multiple Orders to Cancel.

A Pending Order will also automatically get cancelled within 15 days if it is not executed in this time.

Executing a Pending Order
A Pending Order maybe executed by YOU or US. You can execute a pending Order in any of the two ways below

1. If you have a balance of Funds in your Customer Debit Account you can use those funds to execute the Pending Order

2. If you choose to pay for that Product through the Online Payment Gateway using your Credit Card

Both these above options will automatically create an Invoice and a Receipt for you to directly print out.

Follow the steps below to actually execute any Order -

1. In the List of Pending Orders, select the Pending Order by ticking the checkbox next to it

2. Click on the Execute button in the Toolbar of the List View

OR

1. In the List of Pending Orders, click on the Order

2. Click on the Execute button in the Order Detailed View

In the first approach above you can select multiple Orders to Execute. On the next page you will see the various ways of executing the Order

Option 1) Customer Debit Account: You will be allowed to execute the Order by deducting funds from your Customer Debit Account. This option will be available to you only if you have a balance in your Customer Debit Account. You can establish a balance in your Account by sending us an advance payment. Contact us for more details.

Option 2) Online Credit Card Payment: You can pay for the Order directly online using your Credit Card.

Alternatively you can call us up, and we will Execute the Order on your behalf upon receiving payment for this Order.